About
I develop communication capability for leaders and organizations navigating change.
Biography
I'm a former behavioral science researcher trained in change management and adult learning. I've spent 20+ years supporting mission-driven organizations through change. I've learned that when change fails, it's rarely because people don't care or the plan is wrong. Communication breaks down under pressure, and most organizations have no system to see it happening until it's too late.
That's where my work focuses. My approach is grounded in Motivational Interviewing, specifically adapted for the practical, high-pressure conversations leaders face. I've trained thousands of professionals in healthcare, human services, and other mission-driven settings.
I hold a Master's in Education from Harvard University. I'm a faculty member with the Institute for Healthcare Improvement, a board member of Motivational Interviewing in Leadership and Organizations, a member of the Motivational Interviewing Network of Trainers, and a Prosci Certified Change Practitioner.
I live in Maine with my family, where I hike, visit the ocean as often as possible, and stay deeply curious about how people grow individually and collectively.
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Proof Under Pressure
My approach is grounded in Motivational Interviewing, behavioral science, change management, and adult learning. These are disciplines I've studied and taught for over two decades.
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Motivational Interviewing is supported by more than 2,300 randomized clinical trials and 200 meta-analyses. We know that this works across a broad range of settings and disciplines.
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The Sustainable Change System’s methods were tested at scale during sustained disruption across 100+ organizations in a statewide project. The system is designed for daily work under real pressure.
Who I Work With
I work with leaders and HR in mission-driven organizations who are experiencing engagement drops, turnover risk, or change fatigue. These organizations know communication is a constraint, but they don't have a system to address it. ​​
The Sustainable Change System
For organizations building capacity
Training builds skills. Systems reduce disengagement and turnover. Develop capability and build the infrastructure to ensure visibility, alignment, and consistency under pressure.​​
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Communication Capability
For leaders and cohorts building skills
Learn evidence-based ways to engage others in change with coaching, training, and advising grounded in Motivational Interviewing. Your capability grows even if your organization isn't ready for a system.
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Background
Credentials ground my work in evidence, but what organizations value is the practical system that produces measurable outcomes.
Credentials:
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Prosci Certified Change Practitioner
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Member, Motivational Interviewing Network of Trainers (MINT)
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Board Member, Motivational Interviewing in Leadership and Organizations (MILO)
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Faculty Member, Institute for Healthcare Improvement (IHI)
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Master's in Education, Harvard University
Clients include:
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University of Nebraska Medical Center
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State of Illinois
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Institute for Healthcare Improvement
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Massachusetts Institute of Technology
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Institute for Healthcare Delivery Design
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Avera Health
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Healthcentric Advisors
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Ohio Health Care Association
Speaking & Podcasts
Want to hear more first? I regularly speak at in-person events and on podcasts about topics that challenge conventional thinking about change. ​
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