Start with Communciation
Leading change is hard. Where to start is easy.​ Organizations change when individuals decide to change. Those decisions are the product of communication.
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88% of organizational change efforts produce no lasting results. The most common reason, by far: communication breaks down.
How We Can Work Together
I develop leaders and organizations that can communicate change effectively.
The Sustainable Change System
For: Organizations building capacity
Training builds skills. Systems reduce disengagement and turnover. The Sustainable Change System develops manager capability and installs the infrastructure to ensure that leaders are aligned, problems are clear, and capability holds up under pressure.
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Communication Capability
For: Leaders and cohorts building skills
Need to develop your skills? Learn evidence-based techniques to engage others in change with coaching, cohort training, and advising grounded in Motivational Interviewing. Your capability grows even if your organization isn't ready for a system.
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Proof
The communications skills I teach are rooted in Motivational Interviewing, which is supported by more than 2,300 randomized clinical trials and 200 meta-analyses.
The Sustainable Change System’s methods were tested at scale during sustained disruption across 100+ organizations.
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Outcomes vary by organization and depend on leadership participation and manager adoption.
System Results:
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Statewide initiative​​
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400+ leaders
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100+ organizations
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97% applied learning rate
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40% increased capability to lead change
How the System Works
The Sustainable Change System aligns leaders, equips managers with evidence-driven skills, and makes adoption risks visible and specific.
Communication needs to be reliable every day, not just during rollout. Without a system, communication breaks down under pressure, engagement drops, and problems stay hidden until turnover rises.
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Stage 1: Sustainable Change Sprint
Focus: Entry diagnostic + momentum design
Timeframe: 60-90 days
Diagnose communication breakdowns. Establish baseline. Create quarter-ready momentum plan.
Stage 2: Quarterly Change Packages
Focus: Behavior-change engine
Timeframe: 90 day cycles
Build manager capability systematically. Maintain leadership alignment. Stabilize engagement during change.
Stage 3: System Installation Program
Focus: Full capability transfer
Timeframe: 6-12 months
Transfer system to internal ownership. Train champions. Document playbooks for independent operation.
Speaking & Podcasts
I regularly speak at in-person events and on podcasts about topics that challenge conventional thinking about change. Many organizations discover my work through these events.​
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What Clients Notice
FAQs: The Sustainable Change System
Is this a training program?
No. This installs a communication system with practice and measurement.
How long does it take?
The Sprint runs 60-90 days and produces usable outputs regardless of next steps. Quarterly Change Packages run 90 days for organizations that choose to continue.
Who needs to participate?
Leadership participates in alignment sessions. Managers participate in practice cohort. HR coordinates but doesn't carry the work alone.
What do leaders need to do?
Participate in alignment and use shared language consistently.
What result should we expect?
Clearer communication, visible risk indicators, and steadier engagement during change.
What does this not do?
This does not promise culture transformation. It focuses on observable communication behavior and system installation.