The Sustainable Change System
An evidence-based communication system that aligns leadership, equips managers with practical skills, and makes engagement risk visible.
What The System Delivers
Three outcomes stabilize engagement during disruptive change.
Aligned Messaging
Leaders speak with one voice about change. Staff receive consistent messages.
Manager Capability
Managers bring clarity and confidence to difficult conversations with staff who are skeptical or uncertain.
Risk Visibility
You see where change is stalling and why. You can address risks before they become expensive.
How Organizations Build Capability
The system’s three-stage progression is designed to reduce risk and demonstrate momentum before expanding scope. Each stage increases capability and internal ownership.
Stage 1: Sustainable Change Sprint
Focus: Entry diagnostic + momentum design
Timeframe: 60-90 days
Diagnose communication breakdowns. Establish baseline. Create quarter-ready momentum plan.
Stage 2: Quarterly Change Packages
Focus: Behavior-change engine
Timeframe: 90 day cycles
Build manager capability systematically. Maintain leadership alignment. Stabilize engagement during change.
Stage 3: System Installation Program
Focus: Full capability transfer
Timeframe: 6-12 months
Transfer system to internal ownership. Train champions. Document playbooks for independent operation.
Sustainable Change Sprint
Entry diagnostic + momentum design
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A 60-90 day diagnostic that reveals where communication is breaking down and provides a concrete roadmap for the next quarter.
This is for: Organizations experiencing engagement drops, manager communication struggles, or leadership wanting clarity before a multi-quarter commitment.
Diagnosis
Understand leadership alignment. Deploy C5 Change Assessment to reveal where change adoption may be stalling.
Discovery
Identify managers' needs. Analyze C5 data for what phases of adoption are challenging. Present clear sequence of next steps.
Design
Build baseline dashboard. Identify 3-5 high-impact action. Present findings with clear go/no-go recommendation.
What You Receive
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Executive Briefing: Shows where communication and change adoption break down, what staff are experiencing as a result, and what needs to change next quarter.
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Baseline Momentum Dashboard: Makes engagement risk visible and specific. Establishes quarterly tracking baseline.
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Manager Readiness Assessment: Reveals capability patterns across manager group. Shows strengths and where practice is needed.
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Action Items: High-impact 90-day actions prioritized by impact and feasibility.
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Leadership Communication Guide: Shared definitions and consistent language. What to say, what to avoid, and how to frame difficult topics.
Investment varies based on organization size and complexity. Short duration (60-90 days). Outputs usable whether or not you continue. Clear go/no-go decision point at end.
Quarterly Change Packages
Behavior-change engine
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A 90-day capability cycle where managers practice repeatable communication patterns and leadership sees measurable momentum on a quarterly dashboard.
This is for: Organizations that completed the Sprint, see clear hotspots, and are ready for 90-day capability development.
Leadership Alignment
Start and end of quarter
Leaders align on shared language at quarter start. Review progress and decide next steps at quarter end.
Manager Practice
Throughout quarter
Workshop cohort (10-12) meets three times to practice patterns. Individual coaching (3-5 managers) addresses obstacles.
Measurement
Mid and end of quarter
C5 deployed once per quarter. Dashboard compares to Sprint baseline and shows momentum trends.
What You Receive Each Quarter
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Updated Momentum Dashboard: Progress since Sprint baseline. Where engagement stabilizes and where risk remains.
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Manager Capability Trends: Improvement across message clarity, communication skills, confidence, and conversation range.
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Conversation Guide: Core patterns, real scenarios, and decision tools managers use independently.
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Quarter-End Recommendations: Clear path forward: extend, continue, install, or pause.
Quarter-by-quarter commitment. No obligation beyond current cycle. Stop/continue decision every 90 days based on dashboard progress.
In-person delivery available: Leadership sessions or manager workshops can be conducted on-site for additional fee plus travel.
System Installation Program
Full system embed + capability transfer
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A 6-12 month program that installs the Sustainable Change System permanently, trains internal champions, and leaves the organization owning the system.
This is for: Organizations that have completed 2-4 Quarterly cycles and see measurable improvement in manager capability and engagement stability.
Leadership Alignment + Language Calibration
Champion Development + Certification
Manager Capability System
Custom Sustainable Change Playbook
Dashboard
Installation
12-Month
Impact Review
What You Receive
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Sustainable Change Playbook: Complete system documentation. Champions use this to train managers and maintain alignment.
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Certified Internal Champions: 2-5 staff trained to run the system. Can facilitate alignment sessions, lead practice labs, maintain dashboards.
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Complete Toolkit: All guides, templates, dashboards, and decision tools. Organization owns everything. No proprietary dependencies.
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Longitudinal Dashboard: 12-month trend data showing sustained progress. Becomes internal capability for ongoing measurement.
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Final Impact Report: Documents impact and outcomes achieved. Provides framework for sustaining momentum long-term.
Prerequisites: Minimum 2 Quarterly cycles completed (180 days of capability building). Leadership provides 2-5 internal champion candidates. Organization commits to 6-12 month timeline. Manager capability and engagement metrics show sustained improvement.
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After Installation: Internal champions and leaders run the system independently. Organizations own all tools, documentation, and capability.